Leveraging IVR makes mass incoming calls manageable, customer relations transparent and smooth, possible to record, process and measure. All this is available without any significant investment, with a monthly fee, tailored to the unique needs.
The system adapts flexibly to the growth of the company, as it can be easily expanded to hundreds of users.
The call center can efficiently handle a large number of calls, thus coordinating the company’s information network, contact with customers. It makes this task manageable and transparent. Contact centers operate the same way, but here, additionally to calls, interactive communication is also possible via e-mail, SMS, or online communication channels.